OVERVIEW
Rockport Boat Line (1994) Ltd. is committed to protecting your privacy. Rockport Boat Line (1994) Ltd. collects, uses, and discloses your personal information in accordance with privacy laws and any other applicable legislation.
The purpose of this privacy statement is to inform you of the personal information that we may collect from you when visiting or using the Rockport Boat Line (1994) Ltd. website located at https://rockportcruises.com (the “Site”), and how that information may be used and disclosed.
SCOPE
This privacy statement relates to the information collected from you as a result of your visit to the Sites. This statement supplements Rockport Boat Line (1994) Ltd. other privacy procedures and practices. By visiting and continuing to use the Sites, you acknowledge the notices in this policy and consent to our collection, use, and disclosure of your personal information in accordance with this policy.
COLLECTION OF YOUR PERSONAL INFORMATION
A. PERSONAL INFORMATION YOU PROVIDE
Rockport Boat Line (1994) Ltd. will collect personal information through the Sites when you voluntarily provide it. Examples include when you complete the “Contact Us” form on the Site or place an order. We collect the personal information to provide you with the information or service that you have requested.
During your use of the Site, you may be asked to provide personal information such as your name, e-mail address, mailing address, telephone number and credit card information. At that time, you may choose not to provide certain requested personal information, but this may affect your ability to use certain services provided by Rockport Boat Line (1994) Ltd. or access or use certain sections of the Site.
Rockport Boat Line (1994) Ltd. may collect your personal information for the following purposes:
to contact and correspond with you regarding the Site, and services offered by Rockport Boat Line (1994) Ltd. including special events;
to process payments by or to you;
to respond to specific requests from you;
to otherwise administer your relationship with Rockport Boat Line (1994) Ltd., including contacting you about your orders or order-related matters;
to process suggestions and comments provided by you;
to improve the Site services;
to administer the Site and to protect the security of the Site when necessary; and
to facilitate such other services and activities as we may identify at the time.
B. AUTOMATICALLY GATHERED PERSONAL INFORMATION
(A) WEBSITE VISITS
Rockport Boat Line (1994) Ltd. websites automatically collect the following non-personally identifiable information from visitors to the website:
the web browser and operating system you are using;
the date and time of the visit;
the sections of the Site you visit, as well as the pages read and the images viewed;
if you were on another website before visiting the Sites, the URL (web address) of that previous website, if it referred you to the Site;
the URL of the first website you visit immediately upon leaving the Site, if you were referred to that website by the Site;
the Internet Protocol (IP) address of the computer you are using; and
the IP address of your Internet Service Provider.
We do not link any of the above information with information that is personally identifiable to you. We collect this data in an aggregate format for a number of reasons, including to understand the traffic on our website, how it is used, and how we can improve it. For example, the information about our visitors’ browsers tells us what kind of browsers we need to support. Other information lets us know how many visitors come to our site and what sections are the most popular. We do not share this aggregate data with third parties.
COOKIES
The Site uses “cookies”. Cookies enable our website to save and retrieve information that you enter. A cookie is a commonly used piece of software that tracks your website visits and preferences. It is capable of enhancing your visit to the sites. It may remain on your computer after the Internet session finishes (until the cookie expires or is deleted by you).
If you do not want to accept cookies, you can disable them by adjusting the settings on your internet browser. Your decision to disable cookies may impair your ability to browse, read, and download information contained on the Site, and Rockport Boat Line (1994) Ltd. may be unable to personalize your web experience. However, you may still be able to access Rockport Boat Line (1994) Ltd. services by other methods such as personal contact, telephone, or mail.
WEB ANALYTICS
The Sites use web analytics tools to help analyze how the Sites are used and to improve visitors’ online experience. These tools work by tagging web pages to capture a limited amount of data (including the IP address of the computer, device, or network being used to access the pages). This data is used for aggregate reporting purposes. None of this data is used by Rockport Boat Line (1994) Ltd. or its service providers to identify you.
If you have any questions about web analytics, please contact us at info@rockportcruises.com
USE OF YOUR PERSONAL INFORMATION
Personal information will only be used to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose, unless you expressly consent otherwise.
Generally, the information we use relates directly to the purchase of sightseeing services and the purpose for which you have provided it to Rockport Boat Line (1994) Ltd. We use information from the Site to respond to specific requests from you to process suggestions and comments provided by you, to otherwise administer your relationship with Rockport Boat Line (1994) Ltd. (including contacting you about tours or other matters), and to facilitate such other services and activities as we may identify at the time. Rockport Boat Line (1994) Ltd. also collects information about its Site and the information and services on it to better understand general user trends at an aggregate level, to promote and improve its services, and to assess web performance, web services, and for website maintenance.
DISCLOSURE OF YOUR PERSONAL INFORMATION
With the exception of our third-party service providers, Rockport Boat Line (1994) Ltd. will only share your personal information outside Rockport Boat Line (1994) Ltd. with your consent, or where we use it to provide you with products and services you request. For example, when it is required to provide you with the information or services you have requested, in which case we will consider you to have given implied consent (e.g., confirmation of a sightseeing tour). The third-party service providers will have access to personal information needed to perform their functions but are only provided the limited amount of information required to perform their services.
Rockport Boat Line (1994) Ltd. uses third party service providers for the purpose of sending out certain electronic communications. Currently, these providers include Starboard Suite Software. In using these services, Rockport Boat Line (1994) Ltd. will provide these service providers with personal information such as your name and email address.
When Rockport Boat Line (1994) Ltd. uses third party service providers, it requires the providers to protect your personal information in accordance with the law and with the same or more stringent security and privacy standards than Rockport Boat Line (1994) Ltd. Any such disclosure of your personal information by Inter Rockport Boat Line (1994) Ltd. to a third-party service provider will be conditional upon the information being used solely for the purpose for which it has been disclosed.
Rockport Boat Line (1994) Ltd. takes reasonable steps to protect your personal information. We use security arrangements to protect against unauthorized access, collection, use, disclosure, and disposal. These security measures include the following:
restricting access to our systems, applications, and collected data to authorized personnel only;
use of firewalls; and
The Site may include links to external websites. Once you leave the Site, this privacy statement does not apply. Rockport Boat Line (1994) Ltd. is not responsible for the privacy practices, collection of personal information, or content of external websites.
RETENTION OF YOUR PERSONAL INFORMATION
Information collected by Rockport Boat Line (1994) Ltd. is maintained in accordance with federal and provincial privacy legislation.
ACCESS TO YOUR PERSONAL INFORMATION, QUESTIONS, COMPLAINTS, OR COMMENTS
It is your responsibility to provide any updates to your personal information to Rockport Boat Line (1994) Ltd. You may request access to your personal information and/or correction of that information by contacting Rockport Boat Line (1994) Ltd. at the contact information noted below. When you contact Rockport Boat Line (1994) Ltd., we may ask for further information to confirm your identity.
Questions regarding this privacy statement, including the collection of your personal information, can be directed to Rockport Boat Line (1994) Ltd. using any of the following methods:
Mail:
Rockport Boat Line
26 Front St,
Rockport, ON K0E 1R0
Canada
Telephone:
+1 800-563-8687
Email:
info@rockportcruises.com